March, 2009

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When Good Social Networks Go Bad

Monday, March 23rd, 2009

Well, it wasn’t that the actual social network itself became evil, it was just the messenger.

Earlier today I received an e-mail from a customer asking if I knew about a certain website. I was in meetings all morning, and only quickly scanned the mail, and believed the URL referred to one of the customer’s own sites.  So, I wasn’t overly concerned.  Fortunately, other members of the team were in the office when the calls came.

Turns out a phisher - of sorts – went to the trouble of registering a URL that was uncannily similar to one owned by our customer, made it redirect to one of the excellent services we operate on behalf of customers, and used Twitter to promote his or her own self-believed brilliance as a comedian by suggesting it was a URL run by our customer.

It’s turned up enough in Twitter searches today that I won’t glorify the URL here; suffice it to say that someone out there thinks they are terribly clever because they can register a domain on GoDaddy and write maybe 6 lines of PHP.  Genius, that.  Must think they are really smart.

Whoever you are, please get a life.

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Historic Day for Queensland

Sunday, March 22nd, 2009

Not quite Obama-esque in magntitude, but historic all the same. I’m usually quite apoloitical, and while this particular election seemed a choice between proven ineptitide and utter immaturity, I’m proud that our long-maligned state of Queensland  has become the first in Australia to elect a female Premier in their own right

Joan Kirner (Victoria) and Carmen Lawrence (Western Australia) were of course female state Premiers but neither won an election.

My hope now is that she does, as she’s stated, reshape her Cabinet based on meritocracy, experience, and fresh ideas, and not just reappoint the group of factionally aligned misfits she’s had since Peter Beattie retired.

So congratulations Madam Premier.  Now go make this state work.

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Is Twitter the new Facebook?

Sunday, March 22nd, 2009

Since the beginning of the year, I’ve noticed more and more mainstream media mentions of Twitter.  I’m sure some of this momentum is attributable to the much-publicized usage of Twitter by the Obama campaign – the now-famous “We just made history” tweet. But last week’s Sydney Morning Herald ran an article about Daisy Turnbull (the daughter of the Australian Federal opposition leader) and who she “allowed” to follow her on Twitter (like locking your account was somehow bad), and by then I knew that journalists had descended into “let’s write a story each day using the word Twitter” frenzy.  And this weekend’s Herald Good Weekend magazine carries an article about the Twitter founders themselves.

We talked a little about this in the office - we’d been using Twitter internally, and I’d just decided to open up my own tweets to the world as a sort of “public” face to Locatrix.  (We might yet add another Twitter account to better serve this purpose). Others were noticing that Twitter had somehow jumped the chasm into mainstream.

You could argue that Facebook, at 175 million and counting, had made this leap ages ago.  In fact, recent articles – including Fortune’s cover story on Mark Zuckerburg – suggested that Facebook has well and truly moved beyond the tech-savvy and Generation Y.  I have several of Uncles in my Facebook list, so I can attest to this fact.

This week, however, we’ve seen two interesting stories emerge.  One was apparent in light of media coverage of SXSW and the purported “domination” of that event by Twitter. Seems half the planet (or at least those attending the event in Texas) were attaching “#sxsw” to their Tweets to the point of saturation; there were suggestions of service and information overload, especially for those trying to access Twitter on their mobiles. (Oh, and the 1,382 percent growth of Twitter ). The second was a moderate (but quite valid) public backlash over Facebook’s new look. I’m not suggesting that much gloom for the Zuckerburg set, but it will be interesting to see if and how much their time-on-site metrics trend downwards in coming months.  (I’m know I’m using the new look site a lot less than I used the “old Facebook”).

Which leads me to the question in the title: Is Twitter the new Facebook?

My thesis is this: the simplest interaction with Facebook is the one-line status.  Mark is happy.  Mark is sad.  Mark is in London today.  Mark is working on a Series A funding round. All things I post to Facebook, all things I read about my friends (or those that care to post) which keeps me – to use the Zuckerburg vernacular – “connected”. For a lot of people, this is their only input into Facebook.

Twitter, on the other hand, is just this, only searchable – a nice feature.   No weird site redesigns, no getting used to applications only to have them disappear, no over the top legal agreements – and no constantly-changing restrictions on what you can and cannot do via the API – I know folks who never touch the Twitter site itself, updating and managing accounts via one of the many publicly available third-party tools, like Twhirl and Twitterberry (my tools of choice). So not only is the barrier to participation lowered to a bare minimum, its relatively open.

What remains to be seen is just how will Twitter (or any number of social networking services) create a sustainable business model. Their latest funding round leaves them cashed up going into a user upswing; from here its all about creating a model which doesn’t alienate existing users/fans, and old-fashioned execution.

Neither of which seems a strong point of the Facebook crew.

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Mobile Sync with Google

Tuesday, March 17th, 2009

A month or so ago I wrote about my new toy, and I’m still thrilled with the Blackberry Bold.  Working in an office full of iPhone enthusiasts I’m flying solo from a support basis, but last week – in conjunction with an effort to finally rid myself of Microsoft Outlook – I spent some time setting up Google Mobile Sync.

Or more correctly, I just downloaded the software from m.google.com/sync.  And ran it.  And waited. And waited….

The Google Apps effort had been a work-in-progress for some time.  Last September we piloted a move of our company e-mail to Google Apps which made sense – most of the team were Gmail users anyway, and it ultimately came down to just a few of us who were using Outlook. More relevantly, we had an old Red Hat Enterprise Linux-based server in a US hosting facility from which we’d migrated nearly every other service except for our own mail.  So, with a free Google Apps mail server – why run an extra machine?

Anyway, about 30 minutes after the download, the Bold screen was showing that it had synced several thousand contact records and six weeks of calendar entries into the phone.  And, with some doubling-up of calendar entries (as far as I can tell it deals with meeting invitations and calendar entries differently) it seems to be working well.

I’ve persisted despite the occasional doubling up of calendar items because this initiative has had the additional benefit that I don’t really need the Blackberry Desktop Manager application anymore.  More specifically, it appears that the USB drivers are really quite dodgy under Windows Vista (which is the devil’s work, but that’s another post) and I’ve only successfully synced the device via USB after a hard reboot of my laptop.  Which, as Vista users well know, takes about 15 minutes.  So as the only purpose for the BDM was to sync with my pst file – they are both now history.

Google Mobile Sync only does Contacts and Calendar events; mail works amazingly efficiently between the BIS and Google Apps (the latency between the two platforms is amazingly low), but Notes and Tasks are now a Blackberry-only zone for me.  So while not a perfect success, I’ve now got mail, calendar and contacts working syncing over the air, without the Blackberry Enterprise Server.

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Museu Nacional d’Art de Catalunya

Tuesday, March 17th, 2009

Museu Nacional d'Art de Catalunya

OK, so it’s maybe not the most auspicious start to a new blog, but I was asked after last night’s Mobile Monday Brisbane event to post a photograph I’d used in a presentation online.  It was taken the weekend before the 2007 Mobile World Congress, and it’s a view facing north from the Museu Nacional d’Art de Catalunya across the Fira de Barcelona, the congress venue.

This is a view I never tire of.  I had the great fortune to attend a UK Trade & Investment lunch at the Museum during the MWC this year, and so finally got to see the inside of the building.

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